Return Policy

Return Eligibility

Products may be returned within 30 days of purchase, provided they are in their original condition, unused, and in their original packaging. Custom-made or personalized items are not eligible for return unless they are defective or damaged upon arrival.

Return Process

To initiate a return, please contact us at the email or phone number provided below. You will receive instructions on how to return the item. All returns must be accompanied by the original receipt or proof of purchase.

Refund Processing

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the item was defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Service Cancellations

For consultation and installation services, cancellation policies vary based on the stage of the project. Please refer to your service agreement for specific cancellation terms. Consultation fees may be non-refundable if services have already been provided.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: infocenter@vunarexxvord.world
Phone: +1 (917) 789-8877
Address: Ground Floor, 298 N 7th St, Brooklyn, NY 11211, United States